ALX Community FAQ graphic

Questions We’re Frequently Asked About ALX Community

FREQUENTLY ASKED QUESTIONS

What does a membership at ALX Community include?

SUPER-FAST, RELIABLE INTERNET
All memberships come with super-fast Wi-Fi access included. If you have a private office you can also connect to the network via a hard-wired (Ethernet) connection.
*Private IP addresses are available at an additional cost.

CONFERENCE ROOM TIME
Membership plans include a monthly allocation that can be used to reserve conference rooms. Reservations can be made using the online member portal or via the mobile app.

Flex Unlimited, Dedicated Desk and Private Office Members receive credits to use for conference/meeting room bookings or to reservice day passes.

MEMBER NETWORK
ALX Community is all about sharing experience with others to improve you productivity and opportunities. Use the online member portal to connect with others in the ALX Community. Search for members by their skill sets and interests, start a group chat by posting on the discussion board or contact a specific person for a private chat. We encourage everyone to ask questions, share stories, announce product launches, invite others to events, promote your job listings in your company, or simply find someone to grab a coffee with.

FURNITURE
Dedicated Desks and Private Offices include desks and comfy chairs.

Flex Unlimited plans include using a seat at the communal tables. Seats are available on a first-come first-serve basis.

PRINTING/COPYING/SCANNING
Each ALX Community space has at least one business class printer and each membership type comes with a monthly free credit allocation for printing. Private office monthly credits will depend on the size of your office.

AMENITIES AND EXTRAS

All ALX Community memberships have a fun mix of amenities and extras.

UNIQUE & EXCITING EVENTS

ALX Community is a community of business leaders, entrepreneurs and professionals. We host regular events to meet and connect with ALX community members and like-minded people and companies at our weekly and monthly events.

ACCESS TO EXCLUSIVE BENEFITS

ALX Community members have access to exclusive member’s benefits from partners in our network.

What membership plans do you offer?

DAY PASS / VISITOR

Access to our digital Member Network, events and services – perfect for people who wish to connect with our global community but may only need space a one or two days a month.

Access to the space is for 1 day only between 8:30am and 5:30pm. Conference room bookings carry an additional fee.

FLEX UNLIMITED

The perfect option for individuals or small teams on a budget. Get unlimited access to the space 24/7, a shared workspace seat on one of the three large communal tables, use of all the amenities and access to our exclusive members benefits.

This plan includes access to the ALX Community Member Network, events and services, 24/7 digital key card access, as well monthly credits you may use to book meeting rooms or day passes for your guests.

DEDICATED DESK

You will have 24/7 access to your dedicated desk.

This plan includes access to the ALX Community Member Network, events and services, 24/7 digital key card access, as well monthly credits you may use to book meeting rooms or day passes for your guests.

PRIVATE OFFICE

A fully enclosed, lockable office space, complete with individual desks, and comfy chairs. As your company grows you can add more offices and desks with our flexible membership packages.

This plan includes access to the ALX Community Member Network, events and services, 24/7 digital key card access, as well monthly credits you may use to book meeting rooms or day passes for your guests.

Do all memberships begin on the 1st of the month?

You may start your membership any anytime! If you sign up in the middle of the month you will be charges a pro rata amount. Your conference room credit will be adjusted to reflect the pro rata period.

Are your memberships really month-to-month?

Yes! Memberships are flexible month-to-month commitments that provide you with the stability of an office along with the flexibility you need to grow your business. ALX Community offers longer term commitments and the committment term will vary; call us at +1-703-826-0020 for more information.

What if I’m looking for a private office or dedicated desk for a date in the future?

If you’re looking to schedule a start date on a longer timeline, please speak with a Community Manager at your desired location. We’re happy to discuss potential options with you.

When are you open?

While our space is 24/7, your community team is onsite at each location between 9 AM and 5 PM Monday through Friday.

For members with Flex Unlimited, Dedicated Desks, and/or Private offices, your workspace is accessible using the digital key card 24/7.

Can I stop in should I make an appointment for a tour?

We would love to give you a tour! You can schedule a tour today by clicking here. 

Am I allowed to bring my dog and what’s your pet policy?

Yes! We love dogs and our buildings are pet friendly. Please take a look at our Dog Policy.

What is the average square footage of an office?

Every office is uniquely designed and total square footage differs from location to location. Each office provides more than enough room for a team to work comfortably. Schedule a tour to check it out for yourself!

What if my company needs phone service?

VoIP Phone service is currently only available for Private Offices. Please ask your Community Manager for more details.

How do printing credit work?

Flex Unlimited, Dedicated Desk and Private Office membership plans include a monthly credit allocation that can be used for both color and black & white prints and copies. After you have used your allotted printing credits, you are free to keep printing and copying at additional costs – see below for more details.

Can I have multiple mailing addresses for one account?

Yes, we are able to support multiple mailing addresses for one account at an additional cost.

How do credits work?

Flex Unlimited, Dedicated Desk and Private Office plans all include a monthly credits you can use to reserve meeting rooms or purchase day passes. Unused hours do not rollover from month to month.

How do I reserve a conference room or a workspace?

Reservation for the conference rooms can be made using the Member Portal or the mobile app. Simply select an available conference room at your desired time and the booking platform will calculate the credits needed or whether you need to buy more to complete the reservation.

Conference rooms operate on a first-come, first-served policy and we recommend making a reservation as early as possible to guarantee availability.

What size conference rooms do you have?

Our conference rooms vary in size from location to location. Generally, our conference rooms can accommodate video conference for 1 or meetings up to 150 people.

What is a Day Pass / Visitor Pass?

Access for one day (8:30 AM to 5:30PM) to a designated work area in the shared/common area, working side-by-side with other members. You’ll have space to set up your laptop for the day, a power port and Wi-Fi. In addition, you also have access to a host of amenities specific to the building.

When can I reserve an ALX community workspace?

Day Pass/Visitors can book their passes he communal tables from Monday through Friday between 8:30 AM to 5:30 PM online.